What are your business hours?
We are open from 8:00 AM to 5:00 PM Monday through Friday. After hours appointments are available in the evenings and on weekends as our schedules permit.

Is there a charge for an estimate?
No, estimates for collision damage are free, no appointments are necessary.

Do you accept insurance work?
We work with all insurance companies.

What forms of payment do you accept?
Upon completion of work to your satisfaction, we accept insurance checks, personal checks, or cash. All work is to be paid in full upon delivery unless prior arrangements have been made.

How much will it cost?
The automotive industry is comprised of thousands of cars, each with thousands of parts. One part from one manufacturer can cost hundreds of dollars more or less than the same part form a different manufacturer. Because of this, we cannot disclose a concrete price for your service, as each accident is different. Instead, we ask that you schedule a free estimate by calling us at (254) 675-1205 or filling out our online estimate request form.

Do you provide loaner cars?
No, due to the high cost of liability insurance we can not provide loaners. Check out our Helpful Links section for information on rental cars.

Do you use genuine OEM (Original Equipment Manufacturer) parts for repairs?
We have always preferred to use original equipment parts from the manufacturers for all repairs. Be aware of your insurance company's policy regarding replacement parts.

How long will I be without a car?
Each repair is different so it's hard to say without actually seeing the damage to the vehicle, but most repairs take between 3 to 5 working days.

Will the color match after repairs are complete?
Yes, we take great care to ensure that the color of the repaired area and the rest of the vehicle match. We use a computerized color match system to provide the quality color match you expect.

Do you guarantee your work?
Absolutely. We believe our work is the finest available, and we make every effort, with every vehicle to ensure the best repairs are performed. We stand behind all our work for as long as you own your vehicle. More information on our guarantee is provided in our Quality Repair section.

Who pays for the repair of my vehicle?
If the damage to your vehicle is a result of your error and you have comprehensive and/or collision damage, then your insurance company pays for the repairs (less your policy's deductible). You are responsible for paying the deductible amount directly to the repair facility.

If the damage to your vehicle is a result of the error or negligence of someone else, then their insurance company is responsible for paying the full amount of the repair costs.

Who guarantees the repairs to my vehicle?
The collision repair facility guarantees its own work. An insurance company or other third-party cannot effectively guarantee the quality, thoroughness, and craftsmanship of the repairs.

Can I select the facility that will repair my vehicle?
Yes–the choice is entirely yours. An insurance company may make a recommendation, but they cannot force you to take your vehicle to a facility of their choosing.

Do I need to get three estimates?
No, there is no law requiring three estimates. You have the right to have your vehicle repaired at the repair facility of your choice.

If you are dealing with a private party or an insurance company that does not have a local office, it may expedite your repair /claims process to obtain two estimates. Do not obtain an estimate from any collision repair service that you would NOT want to repair your vehicle.

What about after-market or "replacement quality" parts?
Original equipment manufacturer's (OEM) parts made by the manufacturer of your car are generally better quality, better fitting, and have better corrosion protection capabilities. Depending on the age and condition of your vehicle, there may be some sound economic reasons to use after-market parts in the repair. The decision should always be yours; however, many insurance policies are being rewritten to give the insurance company the sole right to make this economic decision. Make sure you know the terms of your policy in this area.

Why did another body shop provide an estimate that is different from yours?
Differences in repair estimates are quite common. We use several different estimating programs to try and obtain an accurate estimate.  Each of these systems break down labor operations differently and frequently use different material allowances for similar operations.

The biggest reason for estimate differences is that one estimate may not include all the required steps and processes. If you have any questions, Clifton Collision Center will go over any insurance company estimate or estimate by another repair service with you line by line.

We want you to have all the information you need to make informed decisions about the repair of your vehicle.



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